Thank you for shopping at L.A.R.P. Tactical. We value your business and strive to ensure your satisfaction. The following outlines our Refund and Returns Policy to ensure a transparent and fair process.
1. Return Eligibility
Products must be returned within 30 days of receiving your order. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by a receipt or proof of purchase.
2. Non-Returnable Items
The following types of items cannot be returned:
- Gift cards
- Downloadable software products
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3. Return Process
To initiate a return, please contact us at support@larptac.com. Provide your order number, details about the item you would like to return, and the reason for the return. We will provide instructions on how to proceed.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
5. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [Your Contact Information].
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately, and we will arrange for the return and replacement of the item at no additional cost to you.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: support@larptac.com
Your satisfaction is our priority, and we will do our best to resolve any issues you may have with your purchase at L.A.R.P. Tactical.